Now Hiring: Account Manager

by Melia | Director of Client Success

Update: This position has been filled!

If you have a mind for organization and a heart for customer service, and you're able to keep a cool head in a fast-paced environment, consider joining our Jackson-based team as an Account Manager! This is an entry-level position.

Our team takes pride in delighting our clients, and the Account Manager is a key part of their success – someone who not only takes care of client requests, but also anticipates their needs.

Role:

  • Lead customer service, as the first point of contact for clients
  • Develop empathy for clients – understand client industries, business goals, and pain points, and conduct proactive check-ins to ensure client success
  • Manage traffic – assign and communicate projects and tasks to the team
  • Manage projects – break projects into tasks, schedule them by priority, and keep them on a timeline

Qualifications:

  • Must have a Bachelor's Degree, preferably in marketing, business, or communications
  • Experience in a customer service position required
  • Client management experience a plus
  • Excellent professionalism and written and verbal communication skills
  • Exceptional ability to develop and maintain relationships with wide range of personalities and industries
  • Strong organizational and project management skills

About you:

  • Professional and customer-service oriented
  • Entrepreneurial spirit
  • Tech-savvy, fast learner, familiar with cloud-based software
  • Self-directed
  • Hyper-organized and detail-focused
  • Ability to manage a high volume of clients and projects at once
  • Positive energy and sense of humor
  • Team player
  • Works to exceed expectations
  • Enjoys working with clients who have a meaningful mission and impact

Benefits:

  • Health coverage
  • Cool workspace located in the heart of Fondren
  • Diverse, energetic team
  • Supportive culture and good work-life balance
  • Creative work that we can all be proud of

Our video gives a good sense of our team, our vibe, and the work we produce:

If you're interested, we'd love to talk! Send a cover letter and resume to info@creativedistillery.com, and feel free to reach out with any questions.